General
Where is your beeswax sourced from?
100% of our beeswax is sourced here in the United States of America.
Will you ever offer SPF or other flavors?
While there is currently no new lip product releases on our roadmap, our goal is to increase the amount of products we offer to be much larger in the future.
What are the benefits of almond oil in a lip balm?
Almond oil in lip balm provides deep nourishment. Rich in vitamins E and A, it protects lips from environmental damage and promotes a smoother, softer texture.
How can I contact you?
You can reach us by email: info@shoprosanos.com, or you can fill out a contact form here.
Is Rosano's sold on amazon?
Currently, none of our products are sold on Amazon.
Are your lip balms gluten free?
Yes — our lip balms are made with simple, natural ingredients: beeswax, coconut oil, and almond oil and do not contain any gluten or gluten-derived ingredients.
Are your lip balms nut free?
Not exactly — our lip balms contain almond oil, which is derived from tree nuts. If you have a nut allergy or sensitivity, we recommend avoiding use or consulting your doctor before applying our product. We always list all ingredients on our labels to help you make the best choice for your skin.
Shipping & Payment
Do you ship international?
Currently, our products are only sold domestically in the United States of America.
What is your return policy?
You can find our return policy here.
What do I do if I never receive my order?
If you have still not received your order after 30+ days, please fill out our contact form or email us at: info@shoprosanos.com, so that we can resolve any issue.
Which carrier do you use?
We strictly use USPS for each order.
Are there additional fees/taxes on orders?
There are no additional fees charged on your order, unless you are ordering from California. In that case you will pay sales tax as Rosano's has physical nexus in that state.